TERMS & CONDITIONS


1. Booking Confirmation

Reservations made through our website are held for 24 hours pending payment of the required 30% booking deposit.

Your booking will be confirmed once the deposit has been received and a booking confirmation has been sent by email.

If payment is not received within 24 hours of making the reservation, we reserve the right to cancel the booking automatically.

The remaining 70% balance must be paid no later than 30 days before arrival.

Bookings made within 30 days of arrival require full payment at the time of booking.

2. Payment

We accept payment by bank transfer. Failure to pay the remaining balance by the due date may result in cancellation of the reservation without refund of the deposit.


3. Cancellation Policy

Guests may cancel their reservation free of charge within 24 hours of making the booking, provided the reservation was made more than 30 days before the arrival date.

After the initial 24-hour period, the 30% booking deposit is non-refundable.

If the reservation is cancelled within 30 days of arrival, or after the remaining balance has been paid, 100% of the total reservation amount is non-refundable.

Requests to modify reservation dates are subject to availability and cannot be guaranteed.


4. Changes to Reservations

Reservation changes are subject to availability and cannot be guaranteed.

Additional charges may apply depending on the requested changes.


5. Check-in

Check-in is available between 15:00 and 20:00.

Guests are kindly requested to provide their expected arrival time in advance.  A member of our Welcome Team will meet guests at the entrance to the property at your agreed arrival time.


Late check-in fees apply when:

  • the guest requests an in-person check-in after 20:00; or
  • the property does not offer self check-in.

Late check-in fees:

  • 20:00–22:00 – €20
  • 22:00–00:00 – €30
  • After 00:00 – €50

Any applicable late check-in fee must be paid in cash to our Welcome Team member at the time of check-in.


6. Check-out

Check-out is before 11:00.

Late check-out may be available upon request and is subject to availability. Guests wishing to request a late check-out must do so at least 48 hours before their departure.


7. Guest Responsibilities

Guests agree to:

  • respect neighbours
  • keep the property in good condition
  • comply with the House Rules
  • report any damage immediately


Guests are responsible for damage caused during their stay beyond normal wear and tear. In the event of damage to the property or its contents, Proper Holidays reserves the right to recover the cost of repair or replacement through the booking platform within 14 days after check-out.


8. Maximum Occupancy

The number of guests must not exceed the maximum occupancy stated in the booking confirmation.


9. Liability

Proper Holidays shall not be liable for:

  • loss of personal belongings
  • accidents caused by guest negligence
  • interruptions due to events beyond our control, including utility outages, weather conditions or government restrictions.


10. Force Majeure

Neither party shall be liable for circumstances beyond reasonable control, including natural disasters, pandemics, government restrictions or other unforeseen events.


11. Governing Law

These Terms & Conditions are governed by the laws of Spain.